Contact Center

Contact Center gives you control over your phone systems like never before, our Contact Center is a drastic upgrade from a traditional phone system. With Contact Center in place, your business will be streamlined. The Contact Center (CC) allows employees to access detailed customer information with an easy to use interface. The Contact Center is just what you and your staff need in order to be efficient and organized.

Upgrade your customer service by upgrading your traditional phone systems to the VoIP Contact Center. The Contact Center gives your business access to live chat, SMS (text messaging), email, and social media. In addition to access to the above, the Contact Center gives your managers the ability to manage, monitor, and enhance the customer experience with customizable dashboards, Automated Call Distribution (ACD), voice to text, call routing tools, and detailed reporting.

The Contact Center’s powerful supervisory features provides you with interactive dashboards that display real-time data including calls in queue, service levels, agent details alerts, and warnings. Supervisors can participate in calls in 4 manners: listen, whisper, join, and take. With CRM integration, all consumer data is available to your agents during their calls, increasing the quality of the call.

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Why Choose EverTech

Best in Class IT Equipment

Being in the industry for 36 years gives us great insight to explain best in class technology leaders, top product selection and industry best practices.

Dedicated 24/7 Support

You can rely on our 24/7 tech support that will gladly solve any technical issue you may have: On-Site or Remotely.

Subscriptions and Trials

Our subscription programs are flexible reducing your costs and increasing cashflow. We offer 30-day trials for select equipment and service programs.

Agile and Fast Results

Time is money. EverTech seeks and maintains long-standing customer relationships with an involved deep understanding of your needs.

Get the most out of your IT investment

Our systems integration skills emphasize our customers achieving faster results through collaborative computing.

Highest Quality Deliverables

All our Innovative IT Solutions start by creating a vastly improved IT architecture. With our Industry experience and a deep understanding of best-in-class practices, your business benefits.

Some Facts About Us

More than 36 years of Innovative IT Solutions

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Years of Satisfied Customers

EverServe: IT Support Services

EverServe by the EverTech IT Support Team is your one stop shop for all of your Information Technology needs! Our extensive portfolio of IT support and services can accommodate small businesses to enterprise organizations. EverTech has been successfully serving the NYC & NJ areas for 36 years. EverTech takes pride in being a small business that takes the time to get to know and develop a relationship with each of our clients. We believe that the best way to serve our customers is by gaining a deep understanding of what they are looking to gain from their Information Technology. Call us today at 908-673-3100 for a free consultation!